Social Shorts Refund and Cancellation Policy

Paid billing is not yet active. When it launches, the following terms apply, and you must agree to them at checkout before any charge.

Cancellation

You can cancel any time by emailing cthruos+socialshorts@mail.grokbot.com, or via the Manage subscription link in your account when available. Cancellation stops future renewals; you keep paid access until the end of the current billing period.

Free Trials

If you cancel before your trial ends, you will not be charged. We email a reminder before your trial ends. The trial lasts 7 days and includes 60 minutes and 20 clips with no watermark. If you do not cancel, your card is charged automatically for your chosen plan when the trial ends.

Subscription Fees

Monthly and annual subscription fees are non-refundable once charged, except as required by law.
Overage charges are non-refundable except for billing errors or processing failures caused by us.
Bundles (200 minutes for $15, expiring 12 months after purchase): unused bundles may be refunded within 14 days of purchase if none of the bundle has been used; otherwise non-refundable.
Failed processing: if a clip fails because of our error, we will restore the minutes or credits used.
Accounts terminated for violating the Terms or the repeat-infringer policy are not eligible for refunds, except where the law requires a refund.

Statutory Rights

Nothing in this policy limits rights you have under applicable law. EU/UK consumers: you have a 14-day right to withdraw from a distance contract. By requesting immediate access to digital services during the withdrawal period, you expressly consent at checkout to immediate performance and acknowledge that you will pay for the service supplied up to withdrawal, and that you lose the right of withdrawal once the service has been fully performed.

How to Request a Refund

Email cthruos+socialshorts@mail.grokbot.com from your account email with the date and amount of the charge. Approved refunds go back to the original payment method via Stripe, typically within 5-10 business days.

Chargebacks

Please contact us first; we can often resolve issues faster than a dispute.

Contact

1A 2A, LLC, a Wyoming limited liability company ("Company," "we," "us," "our"), cthruos+socialshorts@mail.grokbot.com